Refunds & cancellations

Ticket refund requests: within 15 days after the event

Only unused tickets qualify. Tickets already used or checked in to attend the event are not eligible for a refund. This applies to online and onsite tickets, including a ticket used by someone you gifted it to. Using a ticket to attend after submitting a request also makes that ticket ineligible.

You may request a refund before the event or until 11:59:59 p.m. Philippine time on the 15th day after the event ends. Open your bookings, choose “Request a refund,” and select the affected tickets. The refundable amount is the price paid after discounts plus the applicable booking fees for those tickets. Unrelated products and other tickets are not included.

We acknowledge your request by email and offer the option to gift an eligible ticket, move to the next event run, or switch to an available online ticket with one month of free UpNext membership. The free 30 days start only when the learner confirms the freebies. Alternatives depend on availability and any price difference; the team confirms the arrangement before changing a booking.

If you still want the refund, confirm that choice on your request page. An administrator checks that the tickets remain unused before processing it. Your original request date determines whether it was timely; waiting for review does not make it late. Once the approved refund starts processing, those tickets cannot be used for admission. Once the refund is completed, the refunded tickets and their linked complimentary UpNext access and inclusions are revoked. Separate purchases and benefits from other valid bookings are preserved.

Ask us first

Send a concern with your order reference, the affected ticket or product, and what went wrong. Do not include a full payment-card number. We will review the purchase record, the terms shown for that event or product, and the remedy required by applicable law.

If we cancel or materially change an event

We will contact affected buyers using the details supplied with the order and explain the available remedy. Depending on the circumstances this may include a replacement date, substitute delivery, credit or refund. A minor programme change does not automatically mean the event has been cancelled.

Payment and fulfilment problems

Duplicate charges, an item not delivered as agreed, or a service that does not match the confirmed order should be reported promptly. Bank transfers may remain pending until staff can match the deposit; please include the order reference and proof that does not reveal unnecessary account information.

Change-of-mind and ticket requests

Eligibility depends on the terms disclosed for the specific purchase and the facts of the request. We do not use this page to impose a blanket “no refund” rule. Mandatory rights to repair, replacement, refund or other consumer remedies remain available where Philippine law requires them.

How refunds are returned

When a refund is approved, we will confirm the method and expected processing path. Where practical it is returned through the original payment route; provider and bank processing times may occur after we release it.