Privacy notice

Who is responsible

Success Options Inc., 56 Esteban St, Mandaluyong City, Philippines, operates this website and decides how the personal information described here is used. Privacy questions and requests may be sent through our concern form or to ask@successoptionsinc.com.

Information we handle

• Contact and account details such as name, email address and sign-in information.
• Order, payment-status, ticket, attendee, event and course-access records needed to deliver what you purchased.
• Marketing consent, unsubscribe history, campaign attribution and advertising-measurement choices.
• With measurement allowed, we also record checkout steps, the event, campaign tag and a broad device category in our own sales report. A temporary random reference connects these steps to the resulting order; the measurement record does not store your name, email address, IP address or full browser details. Declining or withdrawing measurement stops new steps from being recorded. Measurement records become eligible for automatic removal after 90 days; ordinary order records are kept separately.
• Certificate records: the name to print on your certificate, the event, its date, your ticket type, the certificate's serial number and verification code, and when it was issued, emailed or revoked.
• Feedback you choose to give when claiming a certificate: up to three short answers, and, only if you allow publication, your role, company and how you want to be named.
• Your consent choices for testimonials, marketing use, AI-assisted drafting and our newsletter: the wording you saw, when you chose, the page and your IP address.
• If a staff member gave you a free seat: the name and email they entered and the ticket they chose.
• Messages, attachments and references you provide when asking for support.
• Ordinary security and technical records such as server logs, browser details and IP address. Advertising providers load only after you allow advertising measurement.

Why we use it

We use information to process bookings and payments, issue and validate tickets, provide course access, operate accounts, communicate event changes, answer concerns, prevent misuse, keep financial and attendance records, and send marketing only where there is a valid permission or other lawful basis.

We issue certificates and keep them verifiable so others can confirm they are genuine. We read feedback to improve our events. With your separate permission for each use, we quote your answers on our website, use them in Level Up marketing and social posts, and let our AI assistants draft marketing material from them. Answering the questions is optional and never affects your certificate.

Who may receive it

Information is shared only as needed with service providers that help operate payments, email, hosting, ticketing and learning access; with Meta or Google for consented advertising measurement; and with authorities or advisers when required by law or necessary to protect legal rights. We do not include your name or email in the advertising-conversion payload described on this site.

Certificate details are shared with UpNext, Level Up's learning platform, which issues and emails the certificate and runs the verification page. Anyone with your certificate's serial number and verification code can see your name, the event, its date and your ticket type; the serial number alone shows only that a certificate is valid. If you allow AI-assisted drafting, your published answers may be processed by our AI service providers, Anthropic and OpenAI, on servers outside the Philippines. We use quotes word for word; any change needs your approval of the new wording.

Retention and protection

We keep records only for as long as they remain necessary for the purpose collected, contractual support, security, accounting, dispute handling and legal obligations. Different records therefore have different retention periods. Access is limited by role, and payment credentials are kept out of public pages and support messages.

Certificate and verification records are kept for as long as verification is useful to you. Answers you did not allow us to publish are deleted after 12 months. We ask you to reconfirm published quotes every three years. Unused certificate links expire after 60 days.

Your choices and rights

Depending on the circumstances, you may ask to be informed, access or correct your data, object to or restrict processing, withdraw marketing consent, request erasure or portability, and raise a complaint. Some requests may be limited by records we must keep by law or to establish or defend a legal claim. Use the concern form and choose “Privacy request”; we may need to verify your identity before disclosing or changing account information.

You can withdraw any consent at any time with the link in our certificate emails or on the certificate page, as easily as you gave it. Withdrawing removes your quote from our website and stops new marketing use; it does not affect your certificate. You may ask us to correct the name on your certificate; we may reissue it with a new serial number.